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Version: 11.x

Screen Status

The screen status provides a clear overview of all screens on the site. There are five different status types that help you identify potential issues and take appropriate action.

StatusDescription
OnlineThe screen/player is online, active and has a valid license
Recently onlineThe screen/player was recently online (within 60 minutes). It is currently offline but might come back online again for example due to a temporary network outage.
OfflineThe screen/player is currently offline for more than an hour and has been offline since the date shown.
No-licenseThe screen/player is missing a valid license. Please check your licenses at portal.smartsign.se. As long as the screen is unlicensed, no content will be shown on screen.
104300902The screen is inactive (disabled) and will not use any license. It will also not show any content on the screen.

Why is my screen offline?​

A screen typically goes offline due to a lost network connection or power related issues.

Quick Checks​

  • Check the power cable

    • Ensure the screen is plugged in and powered on.

  • Verify network connection

    • Confirm that the screen has internet access for cloud or local network access for local server (Wi-Fi or Ethernet)

  • Restart the screen

    • A simple restart can often restore the connection.

  • Check router/switch

    • If multiple screens are offline, the issue may be with shared network equipment.

  • Inspect cables and ports

    • Loose or damaged cables can cause intermittent issues.

  • Check when screen went offline

    • Publisher will show when screen lost connection, this can give helpful clues to identify when issue occurred.

If the screen remains offline, check with your network administrator or contact support for further assistance.